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WHAT DO CLIENTS SAY ABOUT TRIAGE?“The quality of the work that you do, it goes beyond the sort of routine, formulaic…it’s very hands on, it’s very creative, it’s very much looking at the contracts, looking beyond the contracts to state and federal regulations and really kind of being more knowledgeable than we are.”
- Suzanne Daly, Regional Director of Payor Contracting, Providence Health System
“I have to tell you, I'm so impressed with Triage! We have not had such service from a vendor before.”
- Mary Packham, Manager, Patient Financial Services, St Mary Medical Center
“I expected them to go out there, find places that we were not paid what we were expecting. I expected them to do that, to quantify that, to explain that…and I knew that once you do that, of course we’re digging in to claims two, three, four years old, I knew there would be pushback from payors, and a lot of time, when we’ve had similar services, but not quite to the extent that Triage has done, if a vendor gets that [pushback], they only take the cream off the top, and if there’s any digging into it at all, they kind of back off, kind of let it slide by, it’s like, ‘it’s not worth our time and investment’…I didn’t see that with Triage. I thought Triage actually spent the time and the effort and the resources to get down to every single thing…”
- Ron Vaughn, Director, PFS Managed Care, Tenet Health System, Texas Region
“What I appreciate about [Triage] the most is that their reports are consistent. If I ask Triage to do something, I know that every single solitary line of an agreement will get read, it will get compared against everything that they can possibly compare it too, and they are very thorough and analytical, and for me that’s critical….If I have a project…that I want done right the first time, I just give it to Triage."
- Gaynor Rabin, Vice President of Manager Care, Daughters of Charity Health System
“My best experience with consultants has been with Triage. They have just been great from the beginning to the end…not quite at the end yet, but from the beginning to the end we just love them. They came in, and they knew their stuff, and they just did their jobs.”
- Joan Kezic, Vice President of Payor Relations, El Camino Hospital
“Their ability to, I guess for a lack of a better way to say it, just not take “no” for an answer, the tenacity that they deal with payors, in particular we’ve had some very interesting experiences with some of our larger payors…and in dealing with the issues, it’s almost like [they have] the attitude of, “hey, we can win this thing.” No matter what the issue is, we can have some success here.”
- Rory McCrady, Patient Accounts Manager, Covenant Health System
“Just having them work in the same work environment as my staff, it really does rub off. The kind of training that the associates get, before they come in and start…is clearly, a cut above. I’ve had all my staff comment on the fact that they’ve heard strategies or techniques or things like that that they’ve kind of adopted.”
- Matt Blackmore, Manager Payer Contracting and Compliance, Providence Washington Regional Services
DOES TRIAGE INTEGRATE WELL INTO THE BUSINESS OFFICE ENVIRONMENT?
“There was minimal disruption, and the staff even made comments numerous times that [Triage] was like part of the office.”
- Ron Vaughn, Director, PFS Managed Care, Tenet Health System, Texas Region
“I miss you guys when you’re not in the office! [You guys are] very quiet, we have you onsite….and you’re just part of the team. Not at all disruptive.”
- Suzanne Daly, Regional Director of Payor Contracting, Providence Health System
“Generally speaking, Triage works really independently, with very little assistance from me.”
- Matt Blackmore, Manager Payer Contracting and Compliance, Providence Washington Regional Services
“We never even knew they were here.”
- Joan Kezic, Vice President of Payor Relations, El Camino Hospital
WHAT CAN A CLIENT EXPECT FROM THE TYPICAL TRIAGE EMPLOYEE?
“A typical Triage employee…: They are young, well dressed, very knowledgeable, very well educated, hard working, nice, and just easy to get along with.”
- Suzanne Daly, Regional Director of Payor Contracting, Providence Health System
“What really strikes you … is just the knowledge that they have. From the top down … they all knew their business…They just don’t bring somebody out that is not prepared to do their job.”
- Rory McCrady, Patient Accounts Manager, Covenant Health System
“Overall they are very persistent. I don’t think I’ve ever met a Triage employee, who wasn’t completely, sort of, obsessed with making health plans do what they’re supposed to do.”
- Gaynor Rabin, Vice President of Manager Care, Daughters of Charity Health System
HOW DOES TRIAGE TREAT THEIR CLIENTS ON A PERSONAL BASIS?
“I think it’s very important to have a good relationship with your vendors. They’re here, representing our hospital, and we want them to represent us very well, we want to know when things are going wrong, so we want to have a good relationship in both directions, and we do have that with Triage.”
- Joan Kezic, Vice President of Payor Relations, El Camino Hospital
HOW DO OUR CLIENTS RATE US?
“I would rate it a 10, absolutely thrilled.”
- Suzanne Daly, Regional Director of Payor Contracting, Providence Health System
“I think I would probably rate Triage’s customer service about a 9 just because I don’t give out 10’s.”
- Matt Blackmore, Manager Payer Contracting and Compliance, Providence Washington Regional Services
“I would rate everybody there a 10…There’s probably not a finer group of people that I’ve ever had to work with.”
- Ron Vaughn, Director, PFS Managed Care, Tenet Health System, Texas Region
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